Symptoms

When you need to perform a packet capture to help with troubleshooting

Solution

Capturing the information

  • Login to your UCM
  • Navigate to Maintenance -> Syslog
  • Enter 1.1.1.1 into the syslog server
  • Scroll down to the PBX Modules section and tick ALL LEVEL for PBX and PJSIP
  • Click Save
  • Click Apply Changes
  • Navigate to Maintenance -> Network Troubleshooting
  • Click START
  • Make the relevant test call(s)

Saving the packet information and putting the UCM setting back to normal

  • Navigate to Maintenance -> Network Troubleshooting
  • Click STOP
  • Click DOWNLOAD
  • Navigate to Maintenance -> Syslog
  • Scroll down to the PBX Modules section and tick only ERROR for PBX and PJSIP
  • Click Save
  • Click Apply Changes
  • Send the downloaded file to your Oak Technology contact for analysing